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SHIPPING & RETURNS

Return & Exchange Policy

RETURNS

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  •  If you are not happy with your purchase, we will accept a return of an unused product within 20 days. Unfortunately, we can’t offer you a refund or exchange after this period. Once we receive the returned item MOOISTEVROU will then give a voucher (excluding shipping as we are unable to refund the initial shipping cost of your order). 

  • Returned items must be delivered to us unused, in original packaging, and in the condition, they were received or may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

  • We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return. 

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  • Please allow 1-2 weeks for your return to be processed.

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  • Discounted/promo items are not eligible for a return.

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  • MOOISTEVROU will not issue refunds for products purchased through other entities, such as distributors or retail partners.

 

  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, used planners, workbooks, notebooks or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

  • Please do not send your purchase back to the manufacturer.

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PLEASE NOTE:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

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EXCHANGES

 

  • We only replace items if they are defective or damaged. If the specific item is not in stock or available, you will be gifted a voucher to exchange your item for any other item in the store. Please note that no exchange will occur without the original item in its original packaging.

  • Please send us an email at hello.mooistevrou@gmail.com and send your item to Burgundy Square Postnet, referenced with your NAME AND ORDER NUMBER.

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SHIPPING

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  • Our products are shipped within 2-3 Days using the following carriers: Postnet, Aramex, PEP, or Courier Guy. Please note that PRE-ORDER items require at least 14-20 days for production and will be shipped thereafter. To return your product, you should mail your product to Burgundy Square Postnet, Cape Town, Western Cape 7400. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

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